Shipping policy

Shipping Policy

This policy applies to orders placed through Gapless, trading under HRSG GROUP PTY LTD, ABN 55 653 992 495.

Shipping Area

We currently deliver within Melbourne, Victoria only.

Orders outside our Melbourne delivery area may not be accepted or may be cancelled and refunded.

Shipping Rate

Flat rate delivery: $40.00

Shipping prices are shown at checkout.

Delivery Timeframes

We aim to dispatch and deliver orders as quickly as possible within Melbourne.

Delivery times may vary depending on stock availability, order size, product type, delivery location, traffic, supplier availability, and other operational factors.

If there is a delay with your order, we will contact you using the details provided at checkout.

Delivery Address

Customers are responsible for entering a correct and complete delivery address.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery details.

Authority to Leave

If you request or allow your order to be left unattended, you accept responsibility for the order once it has been delivered to the nominated address.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible.

Email: gaplesscaulking@gmail.com
Phone: 0414 824 987

Please include:
- Your order number
- Photos of the product and packaging
- A short description of the issue

Contact

Gapless
HRSG GROUP PTY LTD
ABN: 55 653 992 495
Email: gaplesscaulking@gmail.com
Phone: 0414 824 987
Address: Unit 4, 201 Rosanna Road, Rosanna VIC 3084, Australia