Refund policy

Return and Refund Policy

This policy applies to purchases made from Gapless, trading under HRSG GROUP PTY LTD, ABN 55 653 992 495.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, unsafe, not as described, or does not do what it is normally expected to do, you may be entitled to a repair, replacement, refund, or another remedy depending on the issue.

Change of Mind Returns

We do not accept returns or refunds for change of mind, wrong product selection, over-ordering, finding the product cheaper elsewhere, or deciding the product is no longer needed.

Faulty or Damaged Products

If you believe a product is faulty, damaged, incorrect, or not as described, contact us within 14 days of receiving your order where possible.

Email: gaplesscaulking@gmail.com
Phone: 0414 824 987

Please include:
- Your order number
- Photos or video of the issue
- A short description of the problem
- Whether you are requesting a replacement, refund, or other solution

Returns Address

Approved returns can be sent or delivered to:

Gapless
Unit 4, 201 Rosanna Road
Rosanna VIC 3084
Australia

Do not return products without contacting us first. We need to confirm the issue and provide return instructions.

Condition of Returned Products

Products must be returned with all packaging, accessories, parts, labels, and proof of purchase where possible.

Opened or Used Products

Opened or used products are not accepted for change-of-mind returns.

If an opened or used product is faulty or fails to meet Australian Consumer Law guarantees, we will assess the issue and provide the appropriate remedy.

Return Shipping

For small items that can be posted or easily returned, customers may need to return the product to us for assessment.

If the product is confirmed to be faulty or does not meet Australian Consumer Law guarantees, we will provide the appropriate remedy, which may include reimbursement of reasonable return shipping costs where required by law.

Refunds

Approved refunds will be processed to the original payment method where possible.

Processing times may vary depending on your bank or payment provider.

Contact

Gapless
HRSG GROUP PTY LTD
ABN: 55 653 992 495
Email: gaplesscaulking@gmail.com
Phone: 0414 824 987
Return address: Unit 4, 201 Rosanna Road, Rosanna VIC 3084, Australia